Skip Navigation LinksHome > Resources > FAQ

Frequently Asked Questions

How do I set up an Account?

To set up an account, contact Customer Service or call us at 800-821-7199.

We'll need the following information to create an account for you:

  • Your name
  • Your school and/or library name
  • Your city, state, and ZIP
  • Your email address

Our Customer Service department will contact you with your account information and the contact information for your Account Representative, usually within 1 business day.

How can I find an Account Rep for my library?

To find the Account Representative for your area contact Customer Service or call us at 800-821-7199.

We'll need the following information to identify your Account Representative and have them contact you:

  • Your name
  • Your school and/or library name
  • Your city, state, and ZIP
  • Your email address

Our Customer Service department will notify your Account Representative about your interest, and they will contact you as soon as possible.

How can I order books?

There are three ways to order from Gumdrop Books™.

  1. Make an appointment. Just make an appointment with your Account Representative. You'll meet one-on-one on your schedule. We'll go over your needs, show you samples, and give you the help you need to order the best collection for your budget.
  2. Order online. Go to our Shop Page and either register to create an account or log in.
  3. Order by FAX or Phone. You can either fax your order to our Customer Service department, at 866-321-7199 or call us at 800-821-7199 to place your order over the phone.

Once you place an order, expect your books within approximately 10-15 business days, shipped free to your door in U.S. and Canada.

How soon can I expect my books?

Once you place an order, expect your books within approximately 10-15 business days, shipped free to your door in U.S. and Canada.

How much does shipping cost?

Items shipped within the United States and Canada are shipped FREE.

Please contact Customer Service for pricing on shipments to other countries.

Do your books have Lexile® or other reading program information?

Yes. All of our books come with free MARC Records, created by Mitinet Commercial Services. These MARC Records contain reading program and information when available for these programs:

  • Lexile®:
  • Accelerated Reader™:
  • Reading Counts®:

Do you have Shelf-Ready Processing?

Yes. All of our books come with free MARC records, created by Mitinet Commercial Services. These MARC records contain:

  • Lexile® and Reading Program information when available
  • Both AACR2 and RDA compatible fields
  • Subject Headings from LoC, LoC-Children's, and the latest Sears terminology
  • Summaries, Table of Contents, and descriptions to enhance discoverability

For a small additional fee, Gumdrop Books™ offers Labels and Shelf-Ready Processing, with options including:

  • Barcode and spine labels
  • Reading program labels for Lexile® and Accelerated Reader™
  • Labels are applied to your order before shipping to your specifications
  • Custom printing options according to your library standards

Do you have books that meet Common Core Standards?

Yes. Many of our books meet Common Core and other state standards.

What payment options do you offer?

We accept POs, Deferred Billing, and Credit Card payments.

Do you offer discounts?

Gumdrop Books™ customers get discounts of up to 70% the publisher's price.

We also offer special deals throughout the year. Sign up for our e-newsletter to receive notifications.

What is your return policy?

If you have any problems with your order, Contact Us and we will make it right. Period.

Have a question? We can help.

Your Name
Your Library
Your Automation System
Your Phone #
E-Mail
Your Location

I'd Like to...

Check all that apply.




Thank you. We'll get back to you as soon as we can.

If it's between 7am - 5pm Mon-Fri (central) you can also call us at 1-800-821-7199.
1-800-821-7199
Hours: 7am-5pm (central)
Copyright © 2017
Gumdrop Books
All rights reserved
(GDWEB2)
Policies & Terms of Use
Careers
FAQ
Press Releases
Fitzgerald Books
Fitzgerald Family Trust Fund
Contact Us
Sales Rep Portal